RETURNS
DO YOU NEED TO MAKE A RETURN OR EXCHANGE?
14-DAY RETURN POLICY
We offer a hassle-free, fourteen (14) day return policy on all items, excluding prescription eyewear, gift cards, and final sale items. Original shipping charges are non-refundable.
Return Fee: There is a $6 return shipping fee if you are opting for refund to original payment method. If opting for store credit or an exchange, the return shipping fee is free.
We cannot accept returns on orders with prescription lenses. To be sure the style is right for you, we recommend our Home Try-On Program.
Merchandise that shows visible wear, damage, or do not have their original packaging will not be accepted. We are unable to accept returns on frames once a prescription has been filled. Failure to return merchandise that does not meet the return requirements may result in a rejected return. Your return will be sent back to the original shipping address without a refund. Approved refunds will be refunded on the original form of payment within approximately 10-14 business days, depending on your bank.
We do monitor the number of returns made by individual customers, and excessive returns will be flagged and potentially refused at our discretion.
Free gift with purchase promotions: If the full order is returned and the free gift is not included in the return shipment, the retail value of the gift will be deducted from the amount to be refunded.
US CUSTOMERS
Visit our returns portal to see your return and exchange options and to receive a return label. After selecting the cause of return, you’ll be prompted to select Exchange or Return. If you do not your item eligible for return, this means the style you purchased is out of its return window or not valid for return.
INTERNATIONAL CUSTOMERS
At this time, we do not provide return labels for international orders. Original shipping charges are non-refundable.
Visit returns.shopcovry.com so we can keep track of your return, and send your package with your carrier of choice to the address below.
SHIP RETURNS TO:
COVRY Returns
13000 Midlantic Drive
Mount Laurel, NJ 08054
USA
*We recommend purchasing insurance and a tracking number. We are not responsible for packages lost or damaged during return shipment. Unfortunately, we are unable to refund duties, taxes or shipping charges.
CUSTOMS AND DUTIES: When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures, which can cause delays beyond original delivery estimates. Customers are liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the customer. Covry Sunwear, LLC. will not be held responsible for any additional taxes or duties incurred by your country. Customs policies vary widely from country to country. We recommend contacting your local customs office for more information before placing an order.
HOME TRY-ON PROGRAM RETURN
The 5 days begin the day you receive your box. Do not use our online portal for home tryon returns.
The 5 days begin the day you receive your box. Once your 5 days are up, simply put the frames and the black case back inside the shipping box and place the pre-printed return label on the outside of the box. Drop off at your local USPS post office during their standard business days (Monday through Saturday). If your 5th day happens to fall on a holiday, simply return it the next business day.
If you are missing a return form or return label, please contact us at hello@shopcovry.com.
